Operations

HIMSS26 speaker Andrew Rubin will discuss how NYU Langone Health established a service-oriented patient interaction program in its ambulatory care centers that has improved patient satisfaction.

Virginia Halsey of FDB explains how Model Context Protocols set limits for AI models so they defer to human clinical judgment rather than guessing at answers. This prevents hallucinations that can impact patient safety.

Terry Rubin, cofounder of The Professional Communicators, joins MobiHealthNews to preview his upcoming HIMSS26 talk, where he'll discuss problems that arise when experts focus on everything they know, rather than what their audience needs to understand.

General Catalyst's Dr. Stephen Klasko discusses his keynote at the Smart Health Transformation Preconference Forum at HIMSS26, where he'll outline how healthcare can become truly patient-centered by being "tailored to the individual, and made swift."

The company launched a cloud-native operator console to replace legacy hospital switchboards and streamline call routing, alerts and communication workflows.

Pop-ups in EHR interfaces requiring extra clicks that break focus and complicate workflows may be worsening clinician burnout, according to Dr. Michael Zappa, chief clinical officer at Cape Fear Valley Health and physician advisor at Juno Health.

When a small practice suffers a cyberattack, recovery costs may force closures that leave communities without local care options, according to All Covered's Danielle Morrison.

David Collins of VCU Health joins MobiHealthNews to preview his upcoming HIMSS26 talk on creating a sustainable governance approach to digital transformation.

Abhinav Shashank, Innovaccer CEO and cofounder, highlights the company's recently published manifesto, Autonomous Healthcare, and previews his upcoming HIMSS26 panel with other unicorn founders on tackling challenges in health tech.

Esther Kim, head of emerging technologies at Mass General Brigham, shares how the health system evaluates new technologies and decides which innovations to explore while considering clinical need, operational feasibility and scalability.